Refund policy

and Cancellation Policy

Thank you for your order. We hope you are happy with your purchase. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 3 days of the purchase date. All returned items must be new and in an unused condition.

Return Process

To return an item, please email customer service at jellytown22@gmail.com with a clear video that shows the product’s defects along with your Order ID. Your order will be picked up within 4 working days, and we’ll work on sending you a replacement within 3 working days upon receipt of the product by our team.

Refunds

We do not offer refunds after orders have been shipped. In the case of a defective product, we do offer exchanges. Please email us at jellytown22@gmail.com with a clear video that shows the product’s defects along with your Order ID. Your order will be picked up within 4 working days, and we’ll work on sending you a replacement within 3 working days upon receipt of the product by our team.